Refund and Returns Policy
Thank you for shopping at LiveVideoCalls.live! We aim to provide the best shopping experience, but we understand that sometimes things may not go as planned. Our Refund and Returns Policy ensures your satisfaction and outlines the process for returns and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- The return request must be initiated within 7 days of receiving the product.
- Certain items, such as intimate wear or custom-made orders, may not be eligible for returns due to hygiene and personalization.
2. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Items purchased on final sale or clearance.
- Gift cards and promotional items.
- Damaged items due to misuse or improper care.
3. Refund Process
If your return is approved, the refund process will be initiated:
- Refunds will be issued to your original payment method within 7-10 business days of receiving the returned item.
- For cash-on-delivery (COD) orders, refunds will be processed to your provided bank account or as store credit.
- Shipping charges are non-refundable unless the return is due to a defect or error on our part.
4. How to Initiate a Return
To initiate a return, follow these steps:
- Contact us at [email protected] with your order details and reason for the return.
- Our team will provide you with a return authorization and instructions for shipping the product back to us.
- Pack the item securely and ship it to the address provided. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you may return it for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide photos of the item and packaging, and we will arrange for a replacement or refund at no additional cost.
7. Cancellation Policy
Orders can be canceled if the request is made before the order is shipped. Once the order is shipped, it cannot be canceled, but you may return it in accordance with our return policy.
8. Contact Us
If you have any questions or need assistance with a return or refund, feel free to reach out:
Email: [email protected]
Website: https://livevideocalls.live